General Terms and Conditions of Use
Last revised: July 1, 2023.
Welcome to the General Terms and Conditions of Use of KASKASBRASIL.com.br! It's a great pleasure to have you on board. Thank you for choosing our products and services.
We have listed below important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary to protect both the User and the website, as well as to make our services possible and more efficient for everyone. KASKASBRASIL.com.br offers a wide variety of products and some of the terms below may not be relevant to the specific services used by you.
We understand that legal terms can be tiring reading and we try to make the experience smoother. If you have any suggestions on how we can improve them, we would greatly appreciate your suggestions, please contact us at support@kaskasbrasil.com.br.
Of the object
Of acceptance
User access
From registration
Of services or products
Prices
From cancellation
Exchange, return and refund
From delivery
From support
Responsibilities
Copyright
Of sanctions
From termination
Of the changes
From the privacy policy
From the forum
Contact us
General terms and conditions of use (and purchase and sale) of the website kaskasbrasil.combr and/or the KASKASBRASIL in Spaces by Wix application.
KASKASBRASIL.com.br services are provided by the legal entity with the following Corporate Name/name: VALDIR JOSÉ DOS REIS JUNIOR, with trade name KASKASBRASIL, registered with the CNPJ/CPF under nº 140.703.238-05, holder of the intellectual property about software, website, applications, content and other assets related to the kaskasbrasil.com.br platform.
1. Of the object
The platform aims to license the use of its software, website, applications and other intellectual property assets, providing tools to assist and streamline the daily lives of its users.
The platform is characterized by the provision of the following service: Sale of manufactured products.
The platform carries out distance sales electronically of the following products or services: Asalato Musical Instrument or artisanally manufactured kas-kas.
2. Of acceptance
This Term establishes obligations contracted freely and spontaneously, for an indefinite period, between the platform and natural or legal persons, users of the website kaskasbrasil.com.br, hereinafter only referred to as “Site” and/or application "KASKASBRASIL in Spaces by Wix" is hereinafter referred to as “App”.
When using the platform, the user fully accepts these rules and undertakes to observe them, under the risk of application of applicable penalties.
Acceptance of this instrument is essential for access and use of any services provided by the company. If you do not agree with the provisions of this instrument, the user must not use them.
3. User access
All technical solutions available to those responsible for the platform will be used to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, navigation on the platform or any of its pages may be interrupted, limited or suspended for updates, modifications or any action necessary for its proper functioning.
4. From registration
Access to the platform's features will require prior registration and, depending on the services or products chosen, the payment of a certain amount.
When registering, the user must provide complete, recent and valid data, and it is their sole responsibility to keep said data updated, and the user is committed to the veracity of the data provided.
The user undertakes not to disclose their registration data and/or access to the platform to third parties, being fully responsible for the use made of them.
Minors under 18 years of age and those who do not have full civil capacity must previously obtain the express consent of their legal guardians to use the platform and services or products, with their sole responsibility being their sole responsibility for any access by minors and those who are not have full civil capacity without prior authorization.
By registering, the user expressly declares and guarantees that they are fully capable and can freely exercise and enjoy the services and products.
The user must provide a valid email address, through which the Site will carry out all necessary communications.
After confirming the registration, the user will have a login and a personal password, which guarantees the user individual access to it. Therefore, the user is solely responsible for maintaining said password in a confidential and secure manner, preventing undue access to personal information.
Any and all activities carried out using the password will be the responsibility of the user, who must promptly inform the platform in case of misuse of the respective password.
It will not be permitted to assign, sell, rent or transfer, in any way, the account, which is personal and non-transferable.
It is the user's responsibility to ensure that their equipment is compatible with the technical characteristics that enable the use of the platform and services or products.
The user may, at any time, request the cancellation of their registration with the Website and/or App. Their unsubscription will be carried out as quickly as possible, as long as there are no outstanding debts.
The user, by accepting the Terms and Privacy Policy, expressly authorizes the platform to collect, use, store, process, transfer or use information derived from the use of the services, the Website or any platforms, including all information filled in by the user at the time in which to carry out or update your registration, in addition to others expressly described in the Privacy Policy that must be authorized by the user.
5. Of services or products
The platform may make available to the user a specific set of functionalities and tools to optimize the use of services and products.
On the platform, the services or products offered are described and presented with the highest degree of accuracy, containing information about their characteristics, qualities, quantities, composition, price, guarantee, expiration dates and origin, among other data, as well as the risks that present to the health and safety of the user.
Before finalizing the purchase of a specific product or service, the user must find out about its specifications and its destination.
The delivery of services or products purchased on the platform will be informed at the time of completion of the purchase.
6. Prices
The platform reserves the right to unilaterally readjust, at any time, the prices of services or products without prior consultation or consent from the user.
The values applied are those in force at the time of the order.
Prices are indicated in reais and do not include delivery fees, which are specified separately and are informed to the user before completing the order.
When contracting a certain service or product, the platform may request the user's financial information, such as CPF, billing address and card details. By entering such data, the user agrees to be charged, according to the payment method chosen, the prices then in force and informed when contracting. Said financial data may be stored to facilitate access and future hiring.
7. From cancellation
The user may cancel the purchase of products and/or services in accordance with the terms defined at the time of contracting. Furthermore, the user may also cancel purchases of products and/or services within 7 (seven) days after their purchase, by contacting sac@kaskasbrasil.com.br, in accordance with the Consumer Protection Code (Law no. 8,078/90).
The purchase may be canceled by:
a) the product is damaged, defective or expired;
b) the customer bought on impulse and regretted it;
c) the customer does not recognize the purchase;
d) the customer purchased the incorrect item;
8. Exchange, return and refund
The platform's exchange and returns policy is governed by the Consumer Protection Code (Law nº 8,078/90).
The product may be exchanged and/or returned by:
a) the product is damaged, defective or expired;
b) the customer bought on impulse and regretted it;
c) the customer does not recognize the purchase;
d) the customer purchased the incorrect item;
In case of regret and return, the user may return the product within 7 (seven) days after receipt, by contacting the email sac@kaskasbrsail.com.br, in accordance with the Consumer Protection Code ( Law No. 8,078/90).
In these cases, the product must be in its original packaging, closed and sealed.
In the event of a product defect, quality or quantity defects must be checked that make the product unsuitable or unsuitable for its intended consumption or that reduce its value. Furthermore, products or services that differ from the indications contained on the platform at the time of purchase or on the packaging may be exchanged or returned, respecting the variations resulting from their nature.
The user must contact the email sac@kaskasbrasil.com.br as soon as the defect is discovered. If, within a maximum period of 30 (thirty) days, it is not possible to resolve the defect or, regardless of this period, replacing the defective parts could compromise the quality or characteristics of the product or service, reduce its value or be a product or essential service, the user may choose to replace the product with another of the same type or to re-perform the service, to refund the amounts paid or for a proportional reduction in the price.
9. From delivery
By correctly entering your zip code in the designated field and selecting the delivery type, shipping will be calculated by the system directly in the shopping cart.
Please note that prices and deadlines vary depending on the delivery location/destination.
In the next step, you will be offered the best delivery option, be it shipping and/or in-store pickup.
Orders will be processed within 1 business day after payment confirmation. According to the postal service, the delivery period begins on the 1st business day after the product is posted (shipped).
Products are dispatched daily at 11:00 am. Orders confirmed up to 2 hours before this deadline will be processed and dispatched on the same day, other orders confirmed after these cut-off times will be dispatched on the next business day.
Packaging: Orders are packaged and shipped in plastic envelopes or cardboard boxes.
Delivery: The Post Office will make up to 3 (three) delivery attempts, if there is no one to receive it, the product will be returned to the sender, with the customer being responsible for providing a new address so that we can resend the material. In some regions, the product is retained for up to 7 calendar days at the nearest branch (the branch address is displayed when the customer tracks the product using the code sent) and if the customer does not collect the product within this period, the material will be returned to our HUB. If this type of situation occurs to you, please contact us and inform us of your order number so that the necessary measures can be taken.
In case of any questions, suggestions or problems, the user/customer may contact the customer service team via email sac@kaskasbrasil.com.br or telephone (11) 96326-3701.
These user/customer support services will be available on the following days and times: Mondays to Fridays from 9am to 6pm.
10. From support
In case of any questions, suggestions or problems using the platform, the user can contact support via email support@kaskasbrasil.com.br or telephone (11) 96326-7385.
These user support services will be available on the following days and times: Mondays to Fridays from 9am to 6pm.
11. Responsibilities
It is the user's responsibility:
a) defects or technical defects originating in the user's own system;
b) the correct use of the platform, services or products offered, valuing good coexistence, respect and cordiality between users;
c) compliance with and respect for the set of rules set out in this General Terms of Use, in the respective Privacy Policy and in national and international legislation;
d) for the protection of access data to your account/profile (login and password).
It is the responsibility of the Site:
a) indicate the characteristics of the service or product;
b) defects and defects found in the service or product offered since they gave rise to them;
c) the information that was disclosed by him, and the comments or information disclosed by users are the sole responsibility of the users themselves;
d) illegal content or activities carried out through your platform.
The platform is not responsible for external links contained in its system that may redirect the user to an environment outside its network.
External links or pages that serve commercial or advertising purposes or any illicit, violent, controversial, pornographic, xenophobic, discriminatory or offensive information may not be included.
12. Copyright
This Terms of Use grants users a non-exclusive, non-transferable and non-sublicensable license to access and make use of the platform and the services and products made available by it.
The structure of the website or application, brands, logos, trade names, layouts, graphics and interface design, images, illustrations, photographs, presentations, videos, written and sound and audio content, computer programs, databases, files transmission and any other information and intellectual property rights of VALDIR JOSÉ DOS REIS JUNIOR, subject to the terms of the Industrial Property Law (Law No. 9,279/96), Copyright Law (Law No. 9,610/98) and Software Law ( Law No. 9,609/98), are duly reserved.
These Terms of Use do not grant or transfer any rights to the user, so access does not generate any intellectual property rights for the user, except for the limited license granted herein.
The use of the platform by the user is personal, individual and non-transferable, and any unauthorized use, commercial or non-commercial, is prohibited. Such uses will constitute a violation of the intellectual property rights of VALDIR JOSÉ DOS REIS JUNIOR, punishable under applicable legislation.
13. Of sanctions
Without prejudice to other applicable legal measures, VALDIR JOSÉ DOS REIS JUNIOR may, at any time, warn, suspend or cancel the user's account:
a) that violates any provision of these Terms;
b) who fails to comply with their user duties;
c) who engages in any fraudulent, malicious behavior or behavior that offends third parties.
14. From termination
Failure to comply with the obligations agreed in this Terms of Use or applicable legislation may, without prior notice, lead to immediate unilateral termination by VALDIR JOSÉ DOS REIS JUNIOR and the blocking of all services provided to the user.
15. Of the changes
The items described in this instrument may be changed, unilaterally and at any time, by VALDIR JOSÉ DOS REIS JUNIOR, to adapt or modify the services, as well as to meet new legal requirements. The changes will be conveyed by the Website and/or the App and the user will be able to choose to accept the new content or cancel the use of the services, if they are a subscriber to any service.
16. From the privacy policy
In addition to this Term, the user must consent to the provisions contained in the respective Privacy Policy to be presented to all interested parties within the platform interface.
17. From the forum
To resolve disputes arising from this instrument, Brazilian law will be fully applied.
Any disputes must be presented in the court of the district where the company's headquarters are located.
18. Contact us.
If you have questions about this Term or the Privacy Policy or wish to exercise any of your rights as described in the sections above, consult the sections or contact the Data Protection team at privacy@kaskasbrasil.com.br.
You can also contact us by mail at:
Rua Belchior de Ordas, 304 - Conj. 45 Torre B - Vila Leonor - São Paulo - CEP 02078-010.